11/25/2023 0 Comments Sonos software developer![]() ![]() Also, if you read the issues I listed, most of them have absolutely nothing to do with my network. I’ve seen my share of intermittent issues that were 100% a software issue. Just because an issue doesn’t happen 100% of the time, doesn’t mean it’s not a bug. Also, intermittent bugs can happen because of timing issues and things like that in the software. It’s not changing from one day to the next. ![]() If your system then behaves differently from day to day, the cause must surely be outside of the software? That suggests it’s a user environment issue - and the usual suspects I’ve seen on these threads are wifi interference, duplicate ip addresses, wifi channel hopping etc But that’s not anything to do with software. Then (unless Sonos is pushing updates to selected users) nothing changes in the software or firmware. You download the latest version of app, and update the speakers. What changes are happening in the software, to make your system work one day and not the next? My suspicion: nothing. With the price of Sonos speakers this is completely unacceptable. I would expect better from a cheap system. The speakers are great, but the constant unresolved issues make them almost unusable. In fact, when the topic comes up I actively recommend that they buy something else. The Android play store review section is full of users having the same issues, so I know it’s not just me. I would be ashamed to let any of our products go out the door with even one issue that is this severe. I’ve been doing quality assurance testing for the last 13 years in new product design and development. Many times I’ve had it start playing one song, and then skip to the next one before that song finishes. I have to press pause and play a few times on that speaker to get it to play continuously. If by some miracle I get my music to play, one of the speakers will keep dropping in and out. Even when it does load it’s impossible to get it to play one of those playlists because of errors. ![]() The Android app is very slow to load, and it often doesn’t load correctly so it doesn’t show me my play lists. I constantly get errors when I try to add music to the que. I’ve never had a music app that couldn’t find the music on the same computer that the app is on. Most of the time when I want to play my own music from the computer that the controller is on it says that it can’t find the folder. I’ve spent hours on the phone with tech support. I believe in your potential, Sonos, and I know you can deliver the seamless and dependable experience we all desire. By doing so, you not only ensure your product's success but also show your commitment to meeting customer expectations. Sonos, you've set the bar high with your products, and your customers expect nothing less than software that "just works." It's essential to prioritize the stability and reliability of your software because it directly impacts user experience and satisfaction.Īs a CEO, it's crucial to recognize the value of investing in software development capabilities. Software development should be a continuous process, aiming to improve and address issues that arise. I agree that investing in software development is essential for any company, especially when it's a core aspect of their business like Sonos. It's disappointing when a once-reliable software starts breaking all the time. As a fellow software user, reliability and ease of use are crucial factors for me too. I totally feel the frustration expressed here. Moderator Note: Modified in accordance with the Community Code of Conduct. #long-time-Sonos customer/advocate/evangelist Get there Sonos! You are better than this! Invest in your software development capability because if you don’t - you die.Įasy, Reliable - “it just works” is what I expect. Your software is now breaking all of the time and unreliable.
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